Terms of Service

1. Agreement to Terms

The Service is provided by Aelira AI Pty Ltd (an Australian proprietary company), referred to in these Terms as “Aelira,” “we,” “us,” or “our.”

By accessing or using Aelira (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Aelira AI Pty Ltd.

2. Description of Service

Aelira provides AI-powered ADA and WCAG 2.1 AA accessibility scanning and remediation for websites and uploaded documents. The Service includes:

• Automated WCAG 2.1 AA accessibility scanning of websites using Axe-core technology
• Automated accessibility scanning and remediation of uploaded documents in formats including PDF, Microsoft Word (DOCX), Microsoft PowerPoint (PPTX), Microsoft Excel (XLSX), and LaTeX
• Reports of implemented accessibility checks with prioritised issue lists
• Weekly, daily, or real-time monitoring (depending on plan)
• PDF report generation for legal and development teams
• Issue tracking and scanner score history; scores do not establish WCAG conformance

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

3. Eligibility

Hosted beta accounts and AI-enabled evaluation tools are for faculty, staff and institutional administrators aged 18 or older, using the Service for professional purposes. They are not student-facing tools. By using them, you confirm that you meet this eligibility requirement and have the legal capacity and institutional authority needed to use the Service. Do not give under-18 users access.

4. Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activity that occurs under your account

You may not share your account credentials, create multiple accounts, or allow others to use your account.

5. Subscription Plans and Pricing

5.1 Free Tier

Aelira offers a free tier with limited features and usage quotas. We may modify free tier limits at any time with 30 days' notice.

5.2 Paid Subscriptions

• Faculty: Free, $29/month, and $79/month offers with the Processing Unit allowances shown on the pricing page
• Department: Supported self-hosting from $799/month or Aelira managed cloud from $1,499/month
• Institution: Supported self-hosting/BYOC from $2,999/month; pooled, dedicated, and high-availability cloud from $5,999/month
• Implementation: Deployment, migration, advanced integrations, and custom workflows are separately scoped statements of work

5.3 Billing

• Subscriptions renew automatically on a monthly or annual basis
• You will be charged at the beginning of each billing period
• All fees are non-refundable except as required by law or stated in our refund policy
• Price changes for faculty subscriptions require 30 days' notice; a signed department or institution order form controls its term and renewal pricing
• The higher-education pilot provides six weeks of bounded evaluation access at no software charge; any continuation price is stated separately in writing

6. Cancellation and Refunds

6.1 Cancellation

You may cancel your subscription at any time from your account settings. Cancellations take effect at the end of your current billing period. You will retain access until the period expires.

6.2 Refund Policy

Refund, cancellation, and renewal terms are stated in the applicable checkout terms or institutional order form. Nothing in this section limits rights that cannot lawfully be excluded.

7. Acceptable Use Policy

You agree not to use the Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights of others
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble the Service
• Use the Service for competitive analysis or to build a competing product
• Store or transmit illegal content, including child sexual abuse material
• Harass, abuse, or harm others
• Spam, phish, or engage in fraudulent activity
• Overload or interfere with the proper functioning of the Service

Violation of this policy may result in immediate suspension or termination of your account.

8. User Content and Data

8.1 Your Content

You retain all ownership rights to the website URLs you submit, the documents you upload, and the scan results, remediated files, and reports generated from them (collectively, “Your Content”). You grant us a limited, non-exclusive, royalty-free licence to store, transmit, scan, remediate, and otherwise process Your Content solely as needed to provide the Service to you. Aelira does not train its own models on Your Content or use it for advertising. Selected content may be sent to an AI provider under the processing terms described in the Privacy Policy; confirm the applicable service and terms before submitting sensitive material.

8.2 Authorisation to Submit

You represent and warrant that (a) you have the legal right to scan each website you submit, and (b) you have the legal right to upload, scan, and remediate each document you submit, including any necessary copyright, licence, or institutional permissions. You are solely responsible for the legality of the content you submit. We are not liable for unauthorised scanning or remediation of third-party material.

8.3 Data Portability and Retention

Use the supported report and download controls to export available results and candidate files. A scan may produce partial changes or no remediated file, and output format depends on the supported workflow. For export or deletion requests those controls do not cover, contact [email protected]. Current hosted remediation-file expiry settings are:

• Candidate remediation files: Expire 30 days after creation; approval starts a new 30-day window.
• Successful writeback: The hosted remediation copy expires seven days after writeback. Retention in the destination system is controlled separately.
• Cleanup: Expired files become unavailable and are eligible for scheduled cleanup. Source uploads, scan history, logs and backups have separate lifecycles.
• Deletion requests: We will confirm the scope, applicable legal retention and handling of backups or provider-held data. There is no universal 24-hour deletion promise.

Export needed files before their expiry or before closing your account. Request the current retention and backup schedule for your deployment. See the Privacy Policy, Section 7, for further details.

8.4 Scan and Remediation Limitations

Aelira's web scans cover publicly accessible pages only. We do not scan password-protected areas, intranets, or pages that require authentication without explicit setup. Document scans cover the file you upload; we do not crawl linked or embedded resources. Automated checks cover a subset of accessibility requirements. Supported fixes can be partial, some inputs need manual remediation, and some workflows return no saved output. A qualified person must review candidate outputs before publication or institutional acceptance. Any professional services are separately scoped in writing and do not establish a blanket compliance guarantee.

9. Intellectual Property

9.1 Aelira's IP

The hosted Service's proprietary software, design, logos and branding are owned by Aelira and protected by applicable intellectual property laws. Open-source components are governed by their published licences, which control your rights to copy, modify and distribute those components.

9.2 Open Source Components

The Aelira core is free to self-host under its published AGPL-3.0 licence. The CLI and other incorporated components have their own published licences. Hosted subscription terms do not replace the rights and obligations provided by those licences.

9.3 Feedback

If you provide feedback or suggestions about the Service, we may use them without obligation or compensation to you.

10. No Legal or Compliance Guarantee

IMPORTANT: Aelira is a scanning and monitoring tool designed to help identify potential ADA/WCAG compliance issues. However:

• Not Legal Advice: Aelira does not provide legal advice. Scan results should not be considered a legal determination of compliance.
• No Guarantee: We do not guarantee that fixing all identified issues will make your website fully ADA compliant or prevent lawsuits.
• Manual Testing Required: Automated scans cannot catch all accessibility issues. Manual testing by accessibility experts is recommended for full compliance.
• Consult Legal Counsel: For legal questions about ADA compliance, consult a qualified attorney.

11. Disclaimers and Limitation of Liability

11.1 "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 No Guarantee

We do not guarantee that the Service will be uninterrupted, error-free, secure, or meet your requirements. We are not liable for data loss, though we make reasonable efforts to prevent it.

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AELIRA SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Cost of substitute services

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

12. Indemnification

You agree to indemnify and hold harmless Aelira, its affiliates, and personnel from any claims, damages, or expenses arising from: (a) your use of the Service, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any third-party rights.

13. Termination

13.1 By You

You may terminate your account at any time by contacting support or using account deletion settings.

13.2 By Us

We may suspend or terminate your account immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Engage in fraudulent or illegal activity
• Fail to pay subscription fees
• Pose a security risk to the Service

13.3 Effect of Termination

Upon termination, your access to the Service will cease. Export needed content before terminating your account; if access has already been suspended, contact support to request an export where legally and technically possible. File expiry and deletion handling follow Section 8.3 and the Privacy Policy. Paid subscriptions are non-refundable upon termination for cause, subject to rights that cannot lawfully be excluded.

14. Dispute Resolution

14.1 Informal Resolution

Before filing a claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally in good faith for at least 30 days.

14.2 Forum

If informal resolution fails, any dispute arising out of or in connection with these Terms (including any question regarding their existence, validity, or termination) shall be resolved in the courts of New South Wales, Australia, or the federal courts of Australia exercising jurisdiction in New South Wales. Each party submits to the exclusive jurisdiction of those courts.

14.3 Injunctive Relief

Notwithstanding clause 14.2, either party may seek interim or injunctive relief in any court of competent jurisdiction for actual or threatened infringement of intellectual property rights or violations of the Acceptable Use Policy.

14.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer rights or guarantees you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. Where any provision of these Terms would be void or unenforceable under those laws, that provision applies only to the extent permitted.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and the laws of the Commonwealth of Australia applicable in New South Wales, without regard to conflict-of-law principles.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the new Terms.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Aelira.

17.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

17.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control (e.g., natural disasters, pandemics, wars, or internet outages).

18. Contact Information

For questions about these Terms, contact us:

• Email: [email protected]
• Support: [email protected]
• Website: https://aelira.ai