Terms of Service

1. Agreement to Terms

By accessing or using Aelira ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Aelira.

2. Description of Service

Aelira provides AI-powered ADA compliance scanning and monitoring for websites. The Service includes:

• Automated WCAG 2.2 AA accessibility scanning using Axe-core technology
• Detailed compliance reports with prioritized issue lists
• Weekly, daily, or real-time monitoring (depending on plan)
• PDF report generation for legal and development teams
• Issue tracking and compliance score history
• Optional expert remediation services (billed separately)

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

3. Eligibility

You must be at least 13 years old (or 16 in the EU) to use Aelira. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

4. Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activity that occurs under your account

You may not share your account credentials, create multiple accounts, or allow others to use your account.

5. Subscription Plans and Pricing

5.1 Free Tier

Aelira offers a free tier with limited features and usage quotas. We may modify free tier limits at any time with 30 days' notice.

5.2 Paid Subscriptions

• Starter ($299/month): Up to 10 users, 5 websites & 2,000 files/month, web scanning, PDF & PowerPoint accessibility, WCAG 2.2 AA compliance reports
• Department ($1,299/month): All department staff, unlimited websites/files, complete platform with LaTeX remediation, LMS integration (Canvas/Blackboard), bulk CLI & API processing, priority support
• Enterprise ($4,999/month): Multi-department support (3-5 departments), dedicated account manager, custom integrations, legal compliance documentation, SLA guarantees (2h response)
• University (Custom pricing): Campus-wide implementation (5+ departments), all departments, white-glove LMS implementation, dedicated accessibility team, custom SLAs & 24/7 support

5.3 Billing

• Subscriptions renew automatically on a monthly or annual basis
• You will be charged at the beginning of each billing period
• All fees are non-refundable except as required by law or stated in our refund policy
• We reserve the right to change pricing with 30 days' notice to existing subscribers
• Pilot program pricing ($649/month) is available for the first 50 departments for 3 months (50% off Department tier)

6. Cancellation and Refunds

6.1 Cancellation

You may cancel your subscription at any time from your account settings. Cancellations take effect at the end of your current billing period. You will retain access until the period expires.

6.2 Refund Policy

We offer a 14-day money-back guarantee for first-time subscribers. Contact support@aelira.ai within 14 days of your initial subscription to request a refund. Subsequent renewals are non-refundable.

7. Acceptable Use Policy

You agree not to use the Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights of others
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble the Service
• Use the Service for competitive analysis or to build a competing product
• Store or transmit illegal content, including child sexual abuse material
• Harass, abuse, or harm others
• Spam, phish, or engage in fraudulent activity
• Overload or interfere with the proper functioning of the Service

Violation of this policy may result in immediate suspension or termination of your account.

8. User Content and Data

8.1 Your Scan Data

You retain all ownership rights to the website URLs you submit and the scan results generated ("Your Scan Data"). You grant us a limited license to store, process, and analyze Your Scan Data solely to provide the Service.

8.2 Website Ownership

You represent and warrant that you have the legal right to scan the websites you submit. You are solely responsible for ensuring you have authorization to test websites for accessibility compliance. We are not liable for unauthorized scanning of third-party websites.

8.3 Data Portability

You may export Your Scan Data at any time via PDF reports or CSV exports (available on paid plans). Upon account deletion, we will delete Your Scan Data within 30 days, except as required by law.

8.4 Scan Limitations

Aelira scans publicly accessible pages only. We do not scan password-protected areas, intranets, or pages that require authentication without explicit setup. Scan results are automated and may not catch all accessibility issues. Professional remediation services are available for comprehensive compliance.

9. Intellectual Property

9.1 Aelira's IP

The Service, including its software, design, logos, and branding, is owned by Aelira and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our IP without written permission.

9.2 Open Source Components

Aelira incorporates open-source software (Axe-core, Playwright, etc.) governed by their respective licenses. These licenses are available upon request.

9.3 Feedback

If you provide feedback or suggestions about the Service, we may use them without obligation or compensation to you.

10. No Legal or Compliance Guarantee

IMPORTANT: Aelira is a scanning and monitoring tool designed to help identify potential ADA/WCAG compliance issues. However:

• Not Legal Advice: Aelira does not provide legal advice. Scan results should not be considered a legal determination of compliance.
• No Guarantee: We do not guarantee that fixing all identified issues will make your website fully ADA compliant or prevent lawsuits.
• Manual Testing Required: Automated scans cannot catch all accessibility issues. Manual testing by accessibility experts is recommended for full compliance.
• Consult Legal Counsel: For legal questions about ADA compliance, consult a qualified attorney.
• Remediation Services: Our optional remediation services are provided on a best-efforts basis with a 90-day guarantee for identified issues only.

11. Disclaimers and Limitation of Liability

11.1 "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 No Guarantee

We do not guarantee that the Service will be uninterrupted, error-free, secure, or meet your requirements. We are not liable for data loss, though we make reasonable efforts to prevent it.

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AELIRA SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Cost of substitute services

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

12. Indemnification

You agree to indemnify and hold harmless Aelira, its affiliates, and personnel from any claims, damages, or expenses arising from: (a) your use of the Service, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any third-party rights.

13. Termination

13.1 By You

You may terminate your account at any time by contacting support or using account deletion settings.

13.2 By Us

We may suspend or terminate your account immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Engage in fraudulent or illegal activity
• Fail to pay subscription fees
• Pose a security risk to the Service

13.3 Effect of Termination

Upon termination, your access to the Service will cease. You will have 30 days to export Your Content before we permanently delete it. Paid subscriptions are non-refundable upon termination for cause.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@aelira.ai to attempt to resolve the dispute informally for at least 30 days.

14.2 Binding Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration will be conducted in English in the United States.

14.3 Class Action Waiver

You agree to resolve disputes on an individual basis. You waive any right to participate in class actions or class-wide arbitration.

14.4 Exceptions

Either party may seek injunctive relief in court for intellectual property infringement or violations of the Acceptable Use Policy.

15. Governing Law

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict of law principles. Any disputes not subject to arbitration shall be resolved in the courts of Delaware.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the new Terms.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Aelira.

17.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

17.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control (e.g., natural disasters, pandemics, wars, or internet outages).

18. Contact Information

For questions about these Terms, contact us:

• Email: legal@aelira.ai
• Support: support@aelira.ai
• Website: https://aelira.ai