We're Here to Help
Find answers, get in touch with our team, or explore our resources to make the most of Aelira.
How Can We Help You?
Email Support
Get help via email
Submit a Ticket
Track your support request
Live Chat
Chat with our team
Available for customers during business hours (Mon-Fri, 9am-5pm ET).
Resources & Documentation
Documentation
Comprehensive guides on using Aelira's features, integrations, and best practices for accessibility compliance.
Video Tutorials
Step-by-step video guides showing you how to scan documents, generate fixes, and achieve compliance.
Blog & Articles
API Documentation
Technical documentation for developers integrating Aelira into their applications and workflows.
Frequently Asked Questions
How do I get started with Aelira?
Getting started is easy:
- Apply for the pilot at aelira.ai/pilot or contact sales for a demo
- Choose your plan based on your organization type and needs
- Complete onboarding with our team (setup, integrations, training)
- Start scanning and remediating documents!
What file types does Aelira support?
Aelira Core includes documented workflows for PDF, PowerPoint, Word, Excel, and other formats. Processing depth and eligible fixes vary by format; review the document evidence page and test representative files.
How accurate are the AI-generated fixes?
Accuracy varies by file and issue type. Supported partial fixes need human review before publication; automated findings and generated output do not establish WCAG 2.1 AA conformance.
Can I integrate Aelira with my existing systems?
Connector maturity varies. Review the documented status before planning a deployment:
- Canvas: maintainer-reported integration testing; validate your complete workflow
- Brightspace: beta; Blackboard and Moodle: experimental
- Google Workspace and Microsoft 365: connector code available; current acceptance checks required
- Other connectors and custom API work: feasibility and scope agreed separately in writing
Integration support and acceptance criteria are set in the applicable service agreement.
What compliance standards does Aelira meet?
Aelira identifies issues and offers partial fixes for supported content. Saved output needs human review, and scan scores do not establish WCAG or PDF/UA conformance. SOC 2 certification and an independent security assessment have not been established here; request current evidence and review deployment controls.
What is your refund policy?
Refund, cancellation, and renewal terms are stated in the applicable checkout terms or institutional order form. A bounded pilot has no production commitment unless both parties sign a continuation order.
Do you offer training and onboarding?
Yes! All customers receive:
- Initial onboarding call with our team
- Access to video tutorials and documentation
- Email support for questions
Enterprise and government customers also get on-site training workshops and dedicated account managers.
How is my data secured?
Aelira takes security seriously:
- SOC 2 certification has not been established; request current evidence
- Review transport and storage encryption in the agreed deployment
- Review data processing, retention, deletion, and contractual terms
- An independent security assessment has not been published
- On-premise deployment options for sensitive environments
Support Plans
Email Support
Paid support according to plan; community resources are available for free self-hosting
- Email support
- Response target specified by your plan and service agreement
- Documentation access
- Community resources
Priority Support
Enterprise & Government plans
- Everything in Standard
- P1 priority and business-hour response targets according to your plan
- Phone support
- Dedicated account manager
- Integration assistance
Contracted Support Coverage
Enterprise Plus plans; coverage, availability, and response commitments are subject to agreed service terms
- Everything in Priority
- Contracted P1 escalation path
- Response commitments documented in the signed order form
- On-site training
- Custom development