We're Here to Help
Find answers, get in touch with our team, or explore our resources to make the most of Aelira.
How Can We Help You?
Resources & Documentation
Documentation
Comprehensive guides on using Aelira's features, integrations, and best practices for accessibility compliance.
Video Tutorials
Step-by-step video guides showing you how to scan documents, generate fixes, and achieve compliance.
Blog & Articles
API Documentation
Technical documentation for developers integrating Aelira into their applications and workflows.
Frequently Asked Questions
How do I get started with Aelira?
Getting started is easy:
- Join the waitlist at aelira.ai or contact sales for a demo
- Choose your plan based on your organization type and needs
- Complete onboarding with our team (setup, integrations, training)
- Start scanning and remediating documents!
What file types does Aelira support?
Aelira currently supports PDF, PowerPoint (.pptx), and Word (.docx) documents. Additional file types (Excel, HTML, EPUB) are coming in Q1 2026.
How accurate are the AI-generated fixes?
Aelira's AI achieves 95%+ accuracy on common accessibility issues (alt text, document structure, color contrast, form labels). All fixes meet WCAG 2.2 Level AA standards. We recommend reviewing generated fixes before final publication, especially for complex documents.
Can I integrate Aelira with my existing systems?
Yes! Aelira offers integrations with:
- LMS systems (Canvas, Blackboard, Moodle, D2L)
- Cloud storage (SharePoint, Google Drive, Box, Dropbox)
- EHR systems (Epic, Cerner, Meditech, AllScripts)
- Custom integrations via REST API
Enterprise customers get dedicated integration support.
What compliance standards does Aelira meet?
Aelira generates fixes that meet WCAG 2.2 Level AA (ADA compliance), Section 508 (federal government), Section 1557 (healthcare), and PDF/UA (universal accessibility) standards. The platform itself is SOC 2 Type II certified, HIPAA compliant (BAA available), and FedRAMP ready.
What is your refund policy?
We offer a 30-day money-back guarantee for all new customers. If you're not satisfied with Aelira within the first 30 days, contact support@aelira.ai for a full refund. Pilot programs and trials have no commitment—cancel anytime.
Do you offer training and onboarding?
Yes! All customers receive:
- Initial onboarding call with our team
- Access to video tutorials and documentation
- Email support for questions
Enterprise and government customers also get on-site training workshops and dedicated account managers.
How is my data secured?
Aelira takes security seriously:
- SOC 2 Type II certified
- End-to-end encryption (TLS 1.3 in transit, AES-256 at rest)
- HIPAA compliant with Business Associate Agreements
- GDPR and CCPA compliant
- Regular security audits and penetration testing
- On-premise deployment options for sensitive environments
Support Plans
Email Support
Included with all plans
- Email support
- 24-hour response time
- Documentation access
- Community resources
Priority Support
Enterprise & Government plans
- Everything in Standard
- 4-hour response SLA
- Phone support
- Dedicated account manager
- Integration assistance
24/7 Support
Enterprise Plus plans
- Everything in Priority
- 24/7 phone support
- 1-hour response SLA
- On-site training
- Custom development